Frequently Asked Questions
Everything you need to know about your Consuela experience.
What is the processing time for my order?
Most orders are processed within 1-2 business days. Once your package ships, you will receive a confirmation email with tracking information to follow your delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Consuela products?
To maintain the longevity of your fashion pieces, we recommend avoiding prolonged exposure to direct sunlight and moisture. For specific material care, please refer to the instructions included on the product tag.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly, so changes or cancellations are only possible within one hour of placement. Please contact our support team immediately for assistance.